Cable Car Industry
Web AppMachwerk
Simplify cable car maintenance with this innovative web application. Experience seamless automation and efficiency.
The Platform
About the Web App
Machwerk is a web application we built for WakeSys to digitize cable car maintenance. The live Machwerk Service App is a login-walled platform where teams select a site, complete structured checkups, and document equipment condition instead of relying on paper records.
Our work replaced manual record-keeping and fragmented coordination with automated ticket creation and resubscription, urgent task management, and role-based access so administrators can manage technicians. The result is a structured web platform for preventive maintenance — not a marketing site or a mobile app.
THEME
Primary
#1876FF
Secondary
#0076FF
Background
#262626
TYPOGRAPHY
Montserrat
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Objectives
Project Goals
Digitize maintenance work
Move cable car maintenance off manual documentation and into a shared web application that technicians and administrators can use consistently.
Automate tickets and follow-up
Introduce automated ticket creation and resubscription so recurring and urgent maintenance work is tracked instead of getting lost in informal processes.
Give administrators control
Provide role-based access so administrators can manage technicians while keeping site data and workflows appropriately scoped.
Strengthen preventive maintenance
Support planned inspection and record-keeping so maintenance is proactive rather than only reacting after equipment problems appear.
Product Screens
Inside the platform
Key workflows from the web application, shown at desktop scale so the product interface stays readable.
site selection and sign-in for the Machwerk Service App
Motor Tower condition ratings for 313 - Cable 2
photo capture and documentation during a checkup
Challenges
Project Challenges
No standardized procedures: Maintenance work lacked a shared, consistent process, which made it difficult to run inspections the same way across sites and teams.
Manual documentation: Records were kept by hand, slowing data use and making it harder to keep an accurate history of inspections and repairs.
Weak preventive maintenance: Without structured checkups and follow-up, preventive work was inadequate and issues were more likely to surface as downtime.
Limited visibility and coordination: Teams did not have a clear shared view of tasks, ownership, and site status, which made coordination across technicians and administrators harder.
Little automation: The operation had not integrated automation or modern tooling, so ticket handling, follow-up, and record-keeping stayed manual.
Process
Our Approach
- 01
Process analysis
We started by understanding how cable car maintenance was actually being done, including gaps in documentation, coordination, and preventive work.
- 02
Redesign
Maintenance workflows were redesigned around a web application: site-based access, structured checkups, and clearer roles for administrators and technicians.
- 03
Automation
Ticket creation, resubscription, and urgent task handling were automated so follow-up no longer depended on informal, manual tracking.
- 04
Preventive maintenance practices
The platform supports planned inspections and condition ratings so teams can act before equipment issues become downtime.
- 05
Improved record keeping
Inspection notes, ratings, and photo documentation replace paper records so maintenance history is structured and easier to use.
Highlights
Key Features
Site-based sign-in
Technicians choose a site, then sign in with email and password. The live Service App is authentication-gated rather than a public marketing website.
Role-based access
Administrators can manage technicians through role-based access, keeping maintenance work scoped to the right people and sites.
Automated tickets
The platform supports automated ticket creation and resubscription, plus urgent task management, so maintenance work is tracked through to follow-up.
Structured checkups
Checkup screens capture component condition with dated inspections and star ratings — for example Motor Tower items on a selected cable site.
Inspection photo documentation
Technicians can capture, retake, and attach inspection photos during a task, turning visual evidence into part of the maintenance record.
Outcomes
Results
01
Reduced downtime
The project’s documented impact includes reduced downtime by replacing slow, manual record-keeping with structured, automated maintenance workflows.
02
Lower operating cost
Operating and maintenance costs were reduced by cutting manual labor around documentation, coordination, and follow-up.
03
Better passenger safety
Stronger preventive maintenance and clearer inspection records support better passenger safety across the cable systems in use.
04
Stronger system performance
The work enhanced the overall performance of cable car systems in Germany by making maintenance data faster to use and less error-prone.
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